Policies, Terms, and Conditions– One Hundred 80 degrees

WHEN ORDERING

Minimum order per shipping point: $750.00 for new orders; $200.00 for re-orders; $1,000 for international orders (strict minimum).
All items must be ordered according to the minimum order quantities specified.
All orders are subject to acceptance at One Hundred 80 degrees headquarters. All sales are final.
Backorders will be shipped without notification if within 90 days of original ship date.
Changes to orders must be made in writing and within 24 hours of order placement.
Orders must include a cancellation date.
If no date is given, we will apply the default cancel date as listed below.
No cancellations or changes can be made to an order once it has been sent to our third-party warehouse for shipping.
New customers must provide a credit card on their first order.

PRICING

PAYMENT TERMS

Opening orders must be prepaid. We accept company checks, Mastercard, Visa or American Express.
CODs will not be accepted.
If prepaying by check, please allow 3 weeks for check clearance.
Using credit card, money order or cashier’s check will expedite shipment.
Net 30 terms: Please contact One Hundred 80 degrees’ Credit Department for credit application, or submit your own credit form with complete trade and bank references and a signed One Hundred 80 degrees credit application. Upon approval, terms will be established for reorders.
Returned checks: One Hundred 80 degrees will apply a $25 fee to your account for checks that are refused by your bank due to non-sufficient funds.

SHIPPING

FOB: Houston, TX and Panorama City, CA
Special routing information must be specified or One Hundred 80 degrees will ship at its own discretion.
For customers inside the United States, we ship via UPS Ground and LTL common carriers.
Due to the nature of our products, some items will be shipped in oversized cartons which may result in higher freight costs.
One Hundred 80 degrees will select the most efficient shipping method in accordance with our freight program. Items that require special care and handling or if the weight of the shipment is substantial will ship via truck. Freight charges for Less Than Truckload (LTL) shipments shall be assessed based on the total cubic footage of the shipment and the designated delivery destination.
Please note that accessorial charges such as residential delivery, inside delivery, liftgate requirements, and the like are not included in freight quotes and that you will be responsible for these costs. Items listed below are examples of some common accessorial services that incur an additional fee:
- Residential delivery - $75.00
- Residential delivery for Ground - $10.00
- Lift-gate service - $75.00
- Limited access delivery - $75.00
- Inside delivery - $50.00 charge when a driver is required to move shipment inside.
- Delivery appointment - $30.00

ANTICIPATED SHIP & CANCEL DATES

INTERNATIONAL ACCOUNTS

Minimum Order: $1,000 – no exceptions.
Payment: Wire transfer or US-based credit card prior to shipping.
Freight Forwarder: Please provide complete contact details (name, address, phone, and email).

VOLUME DISCOUNTS

LATE PAYMENT

Late charges of 1.5% per month (18% annual) will be applied to all past due accounts.
Late payments may cause delayed shipments of future orders.
Collection costs and attorney fees will be at customers’ expense. All delinquent accounts will be submitted to Dun & Bradstreet, GAIN and other credit bureaus.

RETURNS / CLAIMS

Claims must be made in writing within 30 days of receipt of merchandise.
All claims must be emailed to claims@onehundred80degrees.com.
Invoice number, date, and images of the damaged must be provided.
Merchandise refused or returned is subject to a 20% restocking fee plus shipping charges.
All returns require prior approval from One Hundred 80 degrees headquarters (not from your sales rep).
Return Authorization numbers (RA#) issued by One Hundred 80 degrees headquarters must be listed on all documents.
Actions such as unauthorized or unjustified returns or unapproved merchandise destruction will forfeit a claim.
Price tagged or shopworn merchandise may not be returned.
Due to the use of natural materials and the handcrafted nature of our products, slight variations in finishes, tones, size, and colors are common. These are not grounds for a return, exchange, or credit.